The Basics

Diplomat brings personalized medication therapies to people with specialized needs such as cancer, hepatitis, and multiple sclerosis. In addition, the company offers back-end patient support services for national retailers and major hospitals. Diplomat has extensive experience working with payors and plan administrators and is in 2,500 pharmacy networks (including Medicare Part D), representing access to approximately 194 million lives. Diplomat also represents approximately 35 million member lives* within managed care organizations, employer groups, and government entities.    

*Diplomat Internal Data, Q1 2016. Network represents participation of 15 or fewer specialty pharmacies.

Diplomat focuses on patients whose specialty drugs are typically administered on a recurring basis. These medications treat complex chronic diseases and require specialized handling and administration as part of their distribution process. We have expertise across a broad range of high-growth specialty therapeutic categories, including oncology, immunology, hepatitis, multiple sclerosis and specialty infusion therapy.

Our principal executive office is located at 4100 S. Saginaw St., Flint, MI 48507, and our telephone number is 877.977.9118.

Diplomat was incorporated in Michigan on March 26, 1975.

As of Dec. 31, 2015, we employed over 1,700 people.

Diplomat has locations in Michigan (headquarters), Alabama, Arizona, California, Connecticut, Florida, Illinois, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia, and Wisconsin.

At Diplomat, we blend clinical excellence with a personal touch—for happier lives and health that lasts.

To us, achieving excellence means giving patients their best chance for happier lives—lives with more moments, more milestones, more memories in the making. The result isn’t just an outcome: It’s an impact. That’s why we commit to helping one patient at a time.

The store that was to become Diplomat opened as “Ideal Pharmacy” in Flint, Michigan, in 1973. It was the fourth store in a small chain owned in part by Dale Hagerman, R.Ph. When Dale’s son, Phil, graduated from college in 1975, Dale traded in his stock to buy the store, and the specialty pharmacy was born. The father-son team founded the company on a simple tenet: “Take good care of patients, and the rest falls into place.” Today, that tradition continues—always focused on improving patient care and clinical adherence.

Diplomat has contracts with payors, biotechnology firms, pharmaceutical manufacturers, prescribers, retailers, hospitals and health systems.


Patient Questions

Our clinical care covers many conditions, including the following:

  • Alpha-1 antitrypsin deficiency
  • Anemia/blood modifiers
  • Ankylosing spondylitis
  • Autoimmune disorders
  • Cancer
  • Crohn’s disease
  • Cystic fibrosis
  • Growth hormone deficiency
  • Hemophilia
  • Hepatitis B
  • Hepatitis C
  • Hereditary angioedema
  • Human immunodeficiency virus
  • High cholesterol
  • Infertility
  • Lysosomal storage disorder
  • Multiple sclerosis
  • Osteoporosis
  • Primary immunodeficiencies
  • Psoriasis
  • Psoriatic arthritis
  • Pulmonary arterial hypertension
  • Rare diseases
  • Respiratory syncytial virus
  • Rheumatoid arthritis
  • Transplant
  • Ulcerative colitis
  • von Willebrand disease

Diplomat offers a broad range of innovative solutions to address the dispensing, delivery, dosing and reimbursement of clinically intensive, high-cost specialty drugs. Diplomat provides customized support services with a patient-centric approach to disease management.

Call 1.877.977.9118 or Fax 1.800.550.6272

Absolutely. For more information, click here.

We do. We work to connect patients to applicable foundations and manufacturer programs. In 2016, Diplomat secured more than $90 million in total third-party copay assistance. This money helped patients with copayments for specialty medications, which can often be expensive due to research and development costs.

* Diplomat Funding Results, 2016. Third-party funding sourced by Diplomat.


Financial Questions

Dec. 31


Oct. 10, 2014

Diplomat common stock is traded on the New York Stock Exchange under the ticker “DPLO.”

Diplomat’s CUSIP number is 25456K 101.

Not at this time.

The transfer agent and registrar of Diplomat common stock is Computershare Trust Company, N.A.

Computershare Trust Company can be contacted at the following:

Diplomat does not offer a direct stock purchase program.

Asher Dewhurst
Investor Relations
Westwicke Partners, LLC
Phone: 443.213.0500

You can view all of Diplomat’s SEC filings here.

You can sign up for Diplomat’s Email Alerts by clicking here.



Taking your medication exactly as your doctor has prescribed.

The process of running a claim through the insurance. You may also hear “process” or “run,” which are interchangeable with “adjudicate.”

A medication designed to relieve nausea and prevent vomiting.

A person or group of people designated to receive the benefits of a life insurance policy.

A look into the patient’s health plan to determine the extent to which someone’s medication is covered by their insurance.

A group of tools, including over-the-counter medications and educational tip cards, that may come with your treatment to help avoid and/or treat potential side effects.

A specially designed package with rows of clear blisters that hold a month’s daily oral medications, giving a patient an organized and convenient way to follow their medication schedule.

The amount you must pay for medical care after you have met your deductible, usually expressed as a percentage. For instance, your health plan may pay 90 percent and you would be responsible for 10 percent.

The flat fee you pay each time you receive medical care or a prescription.

The date the order is written. Please note that this may be different from the start date.

The amount you must pay each year before your plan begins paying.

Required documentation for billing to Medicare and Medicaid, for all durable medical equipment, prosthetics, orthotics and supplies (known collectively as “DMEPOS”). The order must be sufficiently detailed, signed by the prescriber and sent to the supplier before submitting a claim.

To supply and deliver (medicine), especially on prescription.

Any document that was sent via electronic mail, through a computer system.

Services that are not covered by a plan.

Traditional (indemnity) health insurance where you and your plan each pay a portion of your health expenses, usually after you meet a yearly deductible. In most cases, you can choose any physician, hospital or other provider (non-network based coverage).

A list of drugs approved by a health plan or pharmacy benefits manager.

Assistance for copayments.

A form of managed care in which you receive all your care from participating providers. You usually must obtain a referral from your primary care physician before you can see a specialist.

The study of blood, blood-forming organs and blood diseases.

A pharmaceutical preparation that can be injected.

A letter written or certified by a physician that explains why a drug is needed for a patient, and why a substitute drug is either inappropriate or less than optimal.

The total dollar amount a plan will pay for all types of medical expenses, for all benefits, while the insured person is alive and covered under the plan.

A medication available only through select pharmacies and specialty pharmacies. These are typically specialty medications, designed to treat chronic and complex conditions.

A federal program administered by the states to provide health care for certain low-income individuals and families. Eligibility and other features vary from state to state.

A federal insurance program that provides health care coverage to individuals aged 65 and older, as well as certain disabled people.

The Medicare plan that covers “inpatient services” such as from a hospital, hospice or skilled nursing facility.

The Medicare plan that covers “outpatient services” such as physician services, home health care, durable medical equipment (DME) and clinical laboratory services.

Medicare’s prescription drug coverage.

Health insurance in the United States that is intended to supplement Medicare benefits and presumably to fill the gaps in health care coverage.

Packaging for daily, oral medications that uses individual, clear plastic pouches, giving a patient an organized and convenient way to follow their medication schedule.

A device used to turn liquid into a fine spray.

The date the patient will be out of medication; the date when medication is needed.

The study and treatment of cancer.

A set time of year when you can enroll in health insurance or change from one plan to another without a qualifying event (e.g., marriage, divorce, birth of a child/adoption or death of a spouse). Open enrollment usually occurs late in the calendar year, although this may differ from one plan to another.

A medication taken by mouth.

The dollar limit on the portion of covered medical expenses that the insured must pay during a benefit period. When the out-of-pocket limit is met, the insured will not have to pay further deductibles or coinsurance for that year.

A request for payment that’s been successfully billed to the insurance carrier to cover a medication. Afterward, the patient may still have a copayment.

An entity other than the patient that finances or reimburses the cost of health services, including insurance carriers, other third-party payors or health plan sponsors (such as employers or unions).

A form of managed care plan in which primary care physicians coordinate patient care, but there is more flexibility in choosing doctors and hospitals than in an HMO.

A physical or mental condition that existed before applying for a policy, for which medical care was already recommended or received, and which may not be covered by insurance, or only after a time lapse.

A form of managed care in which you have more flexibility in choosing physicians and other providers than in an HMO. You can see both participating and nonparticipating providers, but your out-of-pocket expenses will be lower if you see only plan providers.

The amount you pay to belong to a health plan. If you have employer-sponsored health insurance, your share of premiums are usually deducted from your pay.

The doctor directing someone to take a specific medication.

A doctor’s order for medicine or another intervention.

An approval process through an insurance company. A prior authorization may be needed before you can receive certain medications.

Preventing the spread or occurrence of disease or infection.

A denial stating the insurance will not pay for a medication. There are a number of possible rejections that can be seen on an insurance plan (e.g., plan limitations exceeded, prior authorizations, refill too soon).

An unwanted effect that may occur during medication therapy. With potent medications, side effects may actually be a sign that the treatment is working. Always inform your physician about side effects, and do your best to follow the prescription exactly as he or she advises. Some common side effects of cancer treatment are fatigue, pain, nausea, vomiting, decreased blood cell counts, hair loss and mouth sores.

A pharmacy offering medications that are much more intensive than what can be found at a standard pharmacy. Specialty pharmacies often provide services to patients with serious or long-term conditions such as cancer, HIV, hemophilia, multiple sclerosis and rheumatoid arthritis.

The intended first day of treatment.

The process of trying other medications first before “stepping up” to drugs that cost more.