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Changing the trajectory of multiple sclerosis.

Living with multiple sclerosis can be a daily challenge and patients require a coordinated care team. Prescribers to care and diagnose, payors to provide adequate coverage and pharmaceutical companies to continue researching. As a specialty pharmacy, we’re here to lead and offer patients the support they deserve.

Our multiple sclerosis program was designed to make life easier for the patient. We provide high-touch, personal support to maximize insurance benefits and help patients stay on track with their treatment. Together, our team provides resources that help reduce the frequency and severity of episodes, manage symptoms and modify the future of the disease.

350K- 500K


people in the U.S. have been diagnosed with MS*
* Multiple Sclerosis Foundation (2009)

MS is generally more prevalent in Northern States and climates1

1 Beretich and Beretich (2009)

200


people are diagnosed with MS every week
Multiple Sclerosis Foundation (2009)

Our MS Patient Care Coordinators.

Our dedicated multiple sclerosis patient care coordinators have deep experience, offering knowledge, empathy and understanding to the needs of patients. From the newly diagnosed to the patient who has lived decades with the disease, we’re here to serve each and every day.

We’d love for you to meet some of our amazing team members.

  • Renee

    Immunology Supervisor

    Renee has worked in pharmacy since she was 16 years old. She’s held various positions, including front-end cashier, pharmacy tech, patient care coordinator and supervisor of Diplomat’s hepatitis and HIV team. More recently, she’s found a home in immunology, supervising the onboarding team that supports MS patients.

    Renee knows the importance of training her team to best help patients. “I tell all of my onboarders when they start, ‘You’re the first voice patients hear.’ I’m making sure that their training is tip-top so they can give the patients the best care.”

    In her role, Renee doesn’t speak to patients as often as her patient care coordinators. But when she does, she says she thinks MS patients just want their voices to be heard. She’s proud of the work her team does to support patients.

    “We’ll hear their stories. From how they found out they had MS to how long they’ve had MS to even just what they’re going to do this weekend, and that they’re so happy they’re able to do that because of the medication … We are an extended family to a lot of these patients. We’re here for them—even when they just want to talk.”

  • Brendan

    PCC Lead

    In the time Brendan has worked at Diplomat, he has worked with patients at every turn. He started out as a patient care coordinator (PCC), and transitioned to onboarding, then to the inbound team.

    Now, as a lead patient care coordinator, he guides a team of PCCs as they work to understand and follow guidelines that vary by medication, making sure that patients receive the best care in a timely manner.

    Brendan and his team do everything they can to help patients access their medication. One patient, who was in the United States on a visa, had to be approved for her medication through the embassy. Coordinating her therapy was more complicated, but no less important.

    “We couldn’t get ahold of her. We sent her letters, we called her, we reached out to the hospital to see if they could get ahold of her … We finally got ahold of her and she was so thankful, she was so happy we were helping her in this way because she couldn’t get help from anywhere else …That’s my favorite thing about working here.”

  • Brianna

    PCC Supervisor

    When hiring, Brianna looks for people who share her passion for patients. “I want to find people who are not going to come here to fill a seat and make phone calls, but people who are going to come here and care.”

    As a PCC supervisor, Brianna builds on her background in patient care. Before coming to Diplomat, she was a certified nurse’s aid for a health care company where she worked with MS patients.

    “I had one resident in particular who had MS. We built a very close relationship. I was able to translate that coming to Diplomat. When I would call the MS patients, I would picture her,” Brianna says. “Rather than the patient just being a voice on the phone, it was a person who I knew and had that relationship with. I was excited to come here and to still get to work with those patients.”

    While Brianna is focused on making sure patients receive their medication and avoid lapses in therapy, she never forgets the bigger picture. “The most important thing is that the patient is not their disease. Even though they have MS, even though sometimes MS can limit what they can do, they’re still a person outside of that.”

  • Linda

    PCC

    For Linda, doing everything she can to make sure every patient is taken care of is about more than doing her job.

    “I’ve got to say, it’s fulfilling to know everybody’s fine and they get their medication.”

    Patients inspire her to work hard, knowing that they have lives to live. Diplomat helps make sure getting a medication is the least of their worries, and Linda is proud to be a part of the care team that makes it happen.

    Linda, like all of Diplomat’s patient care coordinators, cares deeply about each patient.

    “I had a call probably a year ago where I got disconnected from the patient. When I would call back, she did not answer.” She knew the patient was not having a good day, and she became worried.

    “It came to the point I actually had to call the police department in her area, to do a check on her. They did. I finally got ahold of her the next day and she thought we were absolutely wonderful that we cared enough to even do any of those things and follow up.”

  • Najia

    PCC

    For Najia, MS is personal. Her step-mom was diagnosed with the disease nearly 30 years ago. She knows there are good days and bad, and that it’s not always easy to know when someone isn’t feeling well. She also knows that just because it might not be visible, multiple sclerosis is no less challenging.

    “She’s one of the ones that you will look at, and you wouldn’t know that she has multiple sclerosis.”

    Knowing patients have a life outside their illness is an important part of Najia’s work as she helps to arrange refills.

    “I approach each and every patient with kindness, respect, dignity. Most of the patients … they have such an upbeat attitude. They’re tackling life.”

    To help patients march on, “we can actually ship [the medication] to any place in the United States,” Najia explains. Whether it’s at home, work or vacation, Diplomat will make sure the medication is there.

More information for:

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Prescribers

We’re serious about treatment adherence. That’s why we do whatever we can to help your patients stay on track with their MS care.

The Diplomat Difference

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Over$71M


in third-party
copay assistance
secured
Diplomat Funding Results, 2015.

Featured Technology

Our own suite of reporting tools, designed to offer partners insights into patient care and waste-management opportunities. Through data visualization and enhanced reporting capabilities, we can uncover trends and patterns to improve the quality of care. With a clearer picture of our business landscape, we can make decisions that improve our patients’ lives and reduce the burden across our entire health care system.

Contact

Contact us today for support and help

To ask about your prescription or learn about Diplomat’s services

Call toll-free: 877.977.9118

Or, if your inquiry is not urgent, please fill out our short form:

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Sending a prescription?

If you are a licensed prescriber, send your completed enrollment form directly to us via fax or mail.

Fax toll-free: 800.550.6272

Diplomat
P. O. Box 321130
Flint, MI 48532

Enrollment Forms

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Payors

Let’s help patients with multiple sclerosis access affordable medication. Together.

The Diplomat Difference: Our Partnerships

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Home care saves$20,000+per year, per patient in administration costs alone
Specialty Pharmacy Times, ESI/Accredo, February 2014

Featured Technology

Our own suite of reporting tools, designed to offer partners insights into patient care and waste-management opportunities. Through data visualization and enhanced reporting capabilities, we can uncover trends and patterns to improve the quality of care. With a clearer picture of our business landscape, we can make decisions that improve our patients’ lives and reduce the burden across our entire health care system.

Together we can help patients thrive. Please contact us:


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Pharma

We help get your latest treatments to the MS patients who need it most.

The Diplomat Difference

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Services

11.42


touches per quarter**
** Employer Client’s Quarterly Report, Q1 2013.

Featured Technology

Our own suite of reporting tools, designed to offer partners insights into patient care and waste-management opportunities. Through data visualization and enhanced reporting capabilities, we can uncover trends and patterns to improve the quality of care. With a clearer picture of our business landscape, we can make decisions that improve our patients’ lives and reduce the burden across our entire health care system.

Together we can help patients thrive. Please contact us:


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Patients

We’re here to simplify your MS care, with 24/7 support for you and your caregivers.

The Diplomat Difference

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On average, our after-hours pharmacists return calls in less than90seconds‡‡
‡‡ Diplomat Call Center Reporting, Q1 2015.

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