For drug information, click here.

Helping cancer patients on their journey.

Oncology treatment can be complex and patients require a coordinated care team to help them through. Prescribers to care and diagnose, payors to provide adequate coverage, and pharmaceutical companies to continue researching. And as a specialty pharmacy, we’re here to lead and offer patients the support they deserve.

Our oncology program connects the entire health care team in a way that helps the patient stay on course. As part of our high-touch service, we frequently communicate with each patient to understand how they are feeling. We develop innovative packaging options that help improve adherence. We help find third-party financial assistance so each patient can access the treatments they need. We help communicate side effects, understand concerns and become an anchor for the patient.


Mallory

Diplomat Patient

Mallory

Diplomat Patient

In August 2015, Mallory ran 10 miles in her hometown’s annual race. It was the fifth year she’d taken part. So she was surprised when she struggled to finish. Less than a month later, she would be faced with a cancer diagnosis and a search for a bone marrow match.

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Oncology

How do you define success? Share your story.

We support nearly
19,000


oncology
scripts per month1

In 2015, we connected patients with
$40M


in third-party oncology copay assistance2

Over
93%


adherence to oncology medication3

ryans-name

Our Dedicated Oncology Team.

Oncology care requires a team with expertise and experience, but most of all, with passion for what they do. Diplomat’s oncology patient care coordinators have spent years working with cancer patients. They’ve listened to success stories large and small, shared in their experiences, and come to work every day to help in any way they can.

Read more about what drives them below.

  • Holly Dodge

    Oncology COE Manager

    No two patients are the same, and Holly knows it. When speaking with a patient, “I don’t ever say ‘I understand’ because I couldn’t possibly understand. Everybody is different. Everybody has different reactions to different medications, different reactions to different diseases, so I could never understand what that specific person is feeling,” she says. Instead, she prefers to simply listen, then help however she can.

    As a manager of Diplomat’s Oncology Center of Excellence, Holly trains her team to do whatever it takes. “I want to help everybody be that person that I want my family member to talk to. I think for me, one of the most unfortunate things about cancer is that I don’t know that I’ve ever met anyone that hasn’t been touched by it in some way.”

    Her team shares her passion for helping patients, and it inspires her to work hard, so they can keep fighting another day.

  • Kamiya Chatman

    Oncology Patient Care Coordinator

    “It’s a busy board,” according to Kamiya. When she started working in Diplomat’s translations board, it was a little overwhelming.

    Kamiya’s job involves working with an interpreter to contact patients who don’t speak English. After the interpreter gets the patient on the line, Kamiya springs into action.

    Sometimes you need to be creative, though. In certain languages, there’s not a direct correlation for particular words. “That can be a bit overwhelming,” Kamiya explains, “because you may have to partner with the translator to figure out what you should say.”

    Since joining Diplomat, Kamiya says the biggest lesson she’s learned is to listen.

    “I’ve noticed that a lot of times … they’re just going through so much. Sometimes, when you’re calling them to see if they just need a refill, they can go on and share more information with you because they just want to talk about what they are going through.

    “Sometimes they just need that listening ear.”

  • Lauren Ganapini

    Pharmacy Liaison Manager, Oncology

    For Lauren, cancer is personal. Her brother was diagnosed with leukemia in December 2010. “The more I watched my brother, his medical team and the impact his diagnosis had on my family, the more I wanted to get involved in the oncology world somehow.”

    One year after her brother’s diagnosis, she became a pharmacy liaison in oncology.

    “Once you get your medication, it’s not over for us. There are copay assistance [teams], nurse adherence teams that help with side-effect management and a pharmacist on-call 24/7. Pretty much any question that a patient or caregiver has, there’s someone at Diplomat who can answer it or help them find the answer.”

    While her brother was sick, Lauren learned first-hand how important high-touch care and reliable support was. Today, he is doing well, and Lauren is determined to inspire her team to do whatever it takes to help the oncology community, one patient at a time.

  • Lucas Zavadil

    Pharmacy Liaison, Oncology

    As an internal pharmacy liaison on Diplomat’s sales team, Luc works to address any concerns or needs from doctors’ offices in his territory.

    Along with his outside sales partner, Courtney, Luc says, “[we] are able to combine my direct and easy access [to] the office with all of her knowledge and face-to-face contact, so we’re working as a team alongside the office staff.”

    Giving people peace of mind is a big part of Luc’s job.

    “I can almost hear a sigh of relief on the other end of the phone because they know that whatever their problem is, I’m going to find a solution for them—and not because it’s my job, but because I care, too.”

    If Luc had to boil Diplomat down to one sentence, it would be our philosophy: “Take good care of patients, and the rest falls into place.”

    “I think that that’s huge—and I think that’s through every department.”

  • Michele Ross

    Oncology Order Entry Technician Supervisor

    Two years ago, Michele’s mother died of breast cancer.

    Because of her experience with her mom, Michelle does the little things that show how deeply she cares for patients. “If I can get a patient one week, one more month, six more months on a medication so they can be with their loved ones or their loved ones [can] have them around, it’s worth it,” she says.

    After speaking with one patient who had a difficult day, she went out of her way to make sure everything was okay. “I couldn’t get [this patient] out of my head. I couldn’t sleep. I was so worried … I called her the next day and said, ‘I just wanted to see how you were.’ She said, ‘I can’t believe how kind you are.’”

    Michele says gestures like this are just one way to show our patients how much we care.

  • Nathan Smith

    Senior Pharmacy Liaison, Oncology

    Every day, Nate works with prescriber offices to make sure patients are getting what they need. For him, being able to make the nurses’ or doctors’ lives easier is the most rewarding part of his job as a senior pharmacy liaison.

    “To think that Diplomat is doing such a good job for their patients that [the offices] think of us as part of their team, as an extension of their office instead of just a specialty pharmacy … that’s when you know you did your job … You’re no longer just Diplomat; you’re a part of their team as well,” he says.

    In the background, he adds, “our entire sales team down to our pharmacists, our nurses, our patient care coordinators, order-entry techs and member benefit managers, we all have the same goals in mind.” Everyone is doing their part, so Nate can coordinate with the office, allowing the doctors and nurses more time to focus on what matters most: the patient.

  • Ryan Martus

    Oncology Order Entry Technician

    Every morning at 9 o’clock, Ryan gets his plan of attack.

    “I don’t know what I’ll be assigned until I get that.”

    Ryan arrives early so that he can get settled in and attack the day. For him, Ryan explains, “embracing change keeps me focused.”

    Ryan first came to work at Diplomat because he believes that the company’s values reflect his own.

    “Our prescription represents someone’s entire life—and their future.”

    With that in mind, Ryan does everything he can to ensure each patient is taken seriously.

    Once, a prescription came across his desk that didn’t seem right—for good reason.

    “I think it was a completely different dose, and it’s our standard practice [that if] you didn’t … let us know this is a dose change, we’re not sending this out.

    “It’s not about getting it done as fast as possible, it’s not about getting out at 5 o’clock. It all comes back to loving patients—that’s all you have to do.”

1. Diplomat Drug Data, 2016.
2. Diplomat Funding Results, 2015
3. Diplomat Adherence Reporting, 2015.

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Prescribers

Our approach to cancer care makes your life easier. We monitor patient adherence and provide a single point of contact over the entire journey.

The Diplomat Difference

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Services

$90M


in third-party
copay assistance
secured
*
* Diplomat Funding Results, 2016. Approximate. Third-party funding sourced by Diplomat.

Featured Technology

Our own suite of reporting tools, designed to offer partners insights into patient care and waste-management opportunities. Through data visualization and enhanced reporting capabilities, we can uncover trends and patterns to improve the quality of care. With a clearer picture of our business landscape, we can make decisions that improve our patients’ lives and reduce the burden across our entire health care system.

Contact

Contact us today for support and help

To ask about your prescription or learn about Diplomat’s services

Call toll-free: 877.977.9118

Or, if your inquiry is not urgent, please fill out our short form:

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Sending a prescription?

If you are a licensed prescriber, send your completed enrollment form directly to us via fax or mail.

Fax toll-free: 800.550.6272

Diplomat
P. O. Box 321130
Flint, MI 48532

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Payors

Together, we can help patients find the funding they need for their cancer treatments.

The Diplomat Difference: Our Partnerships

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Services

Home care saves$20,000+per year, per patient in administration costs alone
Specialty Pharmacy Times, ESI/Accredo, February 2014

Featured Technology

Our own suite of reporting tools, designed to offer partners insights into patient care and waste-management opportunities. Through data visualization and enhanced reporting capabilities, we can uncover trends and patterns to improve the quality of care. With a clearer picture of our business landscape, we can make decisions that improve our patients’ lives and reduce the burden across our entire health care system.

Together we can help patients thrive. Please contact us:


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Pharma

We streamline the health care process, getting your medications to the cancer patients who need them. Fast.

The Diplomat Difference

White Papers

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Services

11.42


touches per quarter
Employer Client’s Quarterly Report, Q1 2013.

Featured Technology

Diplomat’s proprietary care system guides specialists through therapy- and patient-specific care plans. Built by Diplomat’s clinical and technology teams, eNAV® enables our specialists to support patients through each phase of their care. The award-winning system drives clinically appropriate interventions, and collects patient demographics, historical adherence data, survey responses, refill history and more—for clear, usable insights in clinical reporting.

Learn more

Together we can help patients thrive. Please contact us:


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Patients

Cancer treatment is complicated. We’re here to simplify the process, answer questions and provide support. Any time, day or night.

The Diplomat Difference

Blog

  • Coping with Disease-Related Fatigue

    Blog

    January 25, 2017

    Feeling tired with a specialty condition is different because it might not improve with rest alone. We asked our Clinical Services team for tips on dealing with fatigue caused by specialty medicines or conditions.

  • Your Guide to Balanced Holiday Eating

    Blog

    November 22, 2016

    You can enjoy your favorite festive foods without gaining weight. Here’s what wellness coordinator Jessica does to help her stay fit during the holidays.

  • Men: Is It Time to Ask for Help?

    Blog

    November 15, 2016

    If you don’t feel like your life is going in the right direction, consider speaking to someone who can help. You don’t have to know exactly what’s wrong to start the conversation toward better mental health.

  • Radiation: The Last Leg of the Treatment Journey

    Blog

    October 25, 2016

    In the last year, we’ve followed Donna’s journey toward health as she’s faced breast cancer. From diagnosis to chemo and surgery, she’s shared her insights and optimism. Read about Donna’s latest treatment: radiation.

  • Coping With Cancer as a Family

    Blog

    September 14, 2016

    At age 69, my husband, Jun, noticed some health changes. His background as a physician told him something was seriously wrong. And he was right.

  • ‘What Cancer Taught Me’

    Blog

    September 6, 2016

    Everything I went through was about attitude. The nurse would ask me, “How are you today?” I would say, “I’m fine,” with a smile on my face. It could be a day that I looked and felt like crap, numbers were horrible and I had to spend the day having transfusions, but I was still smiling.

  • ‘I Survived Childhood Cancer’

    Blog

    September 1, 2016

    I was 13, on spring break and almost done with seventh grade. I reached up to touch my shoulder and felt a lump the size of an egg. The test results came back: It was Hodgkin’s lymphoma.

News Posts

Press Releases

Services

On average, our after-hours pharmacists return calls in less than2minutes**
** Diplomat Internal Data, 2016.

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